1. About this policy
This Privacy Policy explains how our digital product store ("we", "us" or "our") collects, uses, stores and shares information when you browse the website, create an account, fund a wallet, contact support or buy a digital product.
2. Information we collect
- Account details: username, email address, securely hashed password, and optional WhatsApp, Telegram or profile contact information you provide.
- Order and wallet information: purchased products, orders, wallet balances, credit/debit history, coupon activity, support requests and related timestamps.
- Payment verification details: transferred amount, Session ID / External Reference, transaction identifier, notification timestamps, and sender details if present in a Paga deposit notification. A mobile number is not required for payment verification.
- Technical information: essential session cookies, basic server/security logs and theme preferences stored in your browser. Our hosting provider may process IP addresses and device/browser details in ordinary server logs.
3. Why we use this information
We use this information to operate user accounts, match Paga transfers with wallet top-ups, prevent a payment reference being claimed twice, fulfil orders, deliver digital licenses, provide customer support, investigate abuse, maintain security and meet applicable legal or accounting obligations.
4. Paga payment matching
We process Paga payment notifications received through our business communications to match wallet requests. Relevant details may include the amount, reference, transaction ID, date and sender name. Customers do not have to connect personal payment accounts to our website.
Payment notifications are not independent bank-ledger confirmations. A matching reference and amount alone may not establish who initiated a transfer, so suspicious or disputed transactions may require additional review.
5. Providers and disclosures
We may use website hosting and database services, Paga or other payment channels, our business communications provider and support or administrative messaging services such as Telegram where enabled. These providers may process information necessary to deliver their services. We may also disclose information when required by law, to address fraud or to enforce our terms. We do not sell customer personal data.
6. Security
We use account authentication, access restrictions, payment-reference checks and other reasonable safeguards. Notification-based payment matching cannot guarantee absolute security. Please protect your account password and do not share payment references publicly.
7. Retention
We retain account, order and payment records for as long as reasonably necessary to operate the service, handle disputes and meet applicable requirements. Retention may vary according to the type of record and legal obligations. You may request information about or deletion of eligible data using the contact methods below.
8. Your choices and requests
You can update some account information in your profile. You may contact support to request access, correction or deletion of personal information, or to ask how your information is used. We will consider requests subject to identity checks and any records we must lawfully retain.
9. Cookies and browser storage
Essential session cookies keep your account signed in and help protect forms. The website may also save your selected light/dark theme locally in your browser. You can manage cookies using your browser settings, although blocking essential cookies may prevent sign-in.
10. Children, changes and contact
If you are not legally able to enter into an online purchase contract, use this service with a parent or guardian. We may update this Policy as the service changes. The latest version will appear on this page. For privacy questions, use the website's published support or contact options.